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You and your General Practice (YYGP)

Guidelines for Patients and Practices

The You and Your General Practice (YYGP) framework was introduced as part of the 2025/26 GP Contract and is designed to support both patients and practices in building positive, respectful, and effective relationships.

These guidelines set out what you can expect from us as your healthcare team and what we ask of you in return.  By working together, we can ensure safe, high-quality care and a supportive environment for everyone.

What Patients Can Expect From Us:

• A safe, respectful, and confidential environment
• Professional, compassionate, and timely care
• Clear communication about your health, treatment options, and next steps
• Support to make informed decisions about your wellbeing

What We Ask Of Patients In Return:

• Treat practice staff and other patients with courtesy and respect
• Attend appointments on time, or let us know if you need to cancel
• Use services responsibly so we can meet the needs of all patients
• Work with us in managing your health and follow agreed care plans where possible.

The YYGP guidelines are here to help strengthen trust, respect, and shared responsibilities between patients and practices.

You can read the full You and Your General Practice (YYGP) here: https://www.england.nhs.uk/publication/you-and-your-general-practice/